Refund policy
Returns & Refunds Policy
We want you to be satisfied with your Hairbond purchase.
Returns
We accept return requests within 30 days of delivery for eligible items.
To qualify for a return, the product must be:
- Unused
- Unopened
- In its original packaging
- In resalable condition
For hygiene and product-integrity reasons, opened or used hair-care and styling products cannot be returned unless the item arrived damaged, defective, or incorrect.
How to Request a Return
Before sending anything back, please contact us at:
Include:
- Your order number
- The item you wish to return
- The reason for the return
Please do not send products back without contacting us first.
Return Shipping
For standard returns, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to an error on our part or the product arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If an item is damaged, defective, or incorrect, contact us as soon as possible at:
Please include your order number and clear photos of the product and packaging so we can review the issue.
Refunds
Once an approved return is received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method.
Please allow additional processing time for your bank or card issuer to post the refund.
Non-Returnable Items
We cannot accept returns for:
- Opened or used products
- Products without original packaging
- Items that have been damaged after delivery
- Gift cards, if applicable
Customer Service
For return or refund questions, contact: